We are open seven days a week including Public Holidays, with Doctors available on-call after hours for all your medical needs.
As well as knowledgeable Doctors, we also have friendly receptionists and helpful Registered Nurses.
Our Nurses are available for your Women’s Health Checks, Pap smears, Health Assessments, Wound Management, Team Care Arrangements, Care Plans, etc.
Please tell the receptionists if:
- You need to see a Doctor urgently. We will try our best to get you in as soon as possible.
- You think you may need a longer than normal appointment (approx. 15-mins or more).
We make every effort to see you on time, and appreciate our patients taking the same care. Sometimes, due to emergencies or extended consultations, the Doctors may run late. We appreciate your patience when this happens.
A Doctor is always available on-call after hours for any medical issues you may have. To access the after hours service, dial 4753-0888 and follow the recorded telephone instructions. Dial 000 immediately for emergencies.
We are committed to preventative healthcare. Occasionally we may send you a reminder offering preventative health services appropriate to your care. If you do not wish to be part of this system, please tell your Doctor or the receptionists.
Visits to your home or hotel can be arranged where appropriate. We try our best to arrange for a Doctor to attend to you in the quickest time possible, however these visits are scheduled according to the Doctors appointment availability. As we might not have all the necessary medical equipment available at your home/hotel, we would prefer to see you at the Medical Centre.
A Private Fee is charged based on the location of your consultation and how complex the medical problem is.
On rare occasions the Doctor may arrange for you to receive results over the phone, in these instances you must speak to that Doctor only (or the Nurse, if instructed).
Non medical staff do not give treatment, advice or disclose results over the telephone.
Please make an appointment to see a Doctor for your prescription needs, so that we can make sure we’re providing you with the most up to date medications and healthcare available.
We prefer to be responsible for managing your healthcare, and as a result it is often necessary to organise follow-up appointments so that we can monitor treatment appropriate to your care.
Many people do not realise that “shopping around” from medical centre to medical centre may be a disadvantage to you/your family’s health. If you have visited other Doctors in the past, it is easy for us to obtain your medical records from the appropriate source. This way we can continue to give you the best medical attention possible. If you would like your medical records transferred, please see our receptionist for a Consent Form.
We try to keep interruptions during a consultation to a minimum as they can be very distracting to both the Doctor and patient. Receptionists are not medical professionals and are restricted from discussing or disclosing your results or condition. Most queries are best dealt with by consultation, so our general response to a medical matter over the phone is to come in and see the Doctor.
All electronic communication including secure and encrypted emails, faxes or SMS correspondence is conducted with appropriate regard to the National Privacy Principles and the privacy and confidentiality of your health information. All significant electronic contact is recorded in your personal health record.